Last Updated Date: December 12, 2025

These Terms and Conditions (“Terms”) govern your use of the services provided by MD Repairs (“we,” “us,” or “our”), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

1. Services Provided

We provide cellphone and electronic device repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.

2. Estimates and Payment

Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.

Payment is due upon completion of the repair.

A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

3. Data Loss

Important: You are solely responsible for backing up your data before bringing your device in for repair. We are not responsible for any data loss that may
occur during the repair process. While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.

4. Warranty

We offer different types of warranty based on our repair services. The warranty covers defects in workmanship and parts used in the repair, for the duration of the warranty which is different based on the repair services.

The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the device.

The warranty is void if the device is opened or tampered with by anyone other than us.

To claim warranty service, you must return the device to us with proof of purchase.

5. Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair. We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6. Abandoned Devices

If you fail to pick up your repaired device within 90 days after we notify you that it is ready, we may consider the device abandoned. We will attempt to contact you via phone and email before considering a device abandoned.

We will make reasonable efforts to contact you before disposing of an abandoned device.

We may sell or otherwise dispose of abandoned devices to recoup our costs.

7. SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.

Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from MD Repairs for the specified purposes. You may provide consent verbally.

Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.

Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.

Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.

10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.

Permitted Message Types: We only send the following types of SMS messages:

• Appointment Reminders: Notifications about upcoming scheduled appointments.
• Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
• Missed call: If we miss a call from you, we’ll drop you a message
• Review request: If we have completed a repair, we request you share your feedback on our Google profile.

No Sharing of Information: We will not share your mobile number with any third parties for their own marketing purposes.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of NJ without regard to its conflict of law principles.

9. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in NJ.

10. Entire Agreement

These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

12. Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the “Last Updated Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.

13. Contact Us

MD Repairs
644 Newman Springs Road, Suite A, Lincroft NJ 07738
(732) 933-7717
in**@*******rs.com

Diagnostics

We charge a $100 diagnostic fee for all devices, including hard drives, flash drives, SD cards, SSDs, and cell phones. This fee covers the time and expertise required to perform a detailed evaluation of your device, including disassembly (when necessary), board-level inspection, and assessment of recovery potential. If you choose to proceed with the recovery, the diagnostic fee will be applied toward the final cost.

Customer Authorization & Engagement

By sending your device, you authorize MDRepairs to inspect, evaluate, and attempt data recovery or repair services as requested. You affirm that:

• You are the rightful owner or have legal authorization for the equipment/data/media.
• You grant MDRepairs permission to access, diagnose, and repair the submitted device.
• You understand this engagement constitutes a binding agreement under the attached work order.

Hard Drive Data Recovery Acknowledgment

• I authorize MDRepairs to attempt data recovery on my malfunctioning hard drive.
• I confirm the submitted drive contains the data I am requesting to recover.
• I understand that the drive may need temporary repair to extract data.
• I consent to my recovered data being copied to new media; the original drive may be left inoperative.
• I accept responsibility for shipping both to and from MDRepairs and understand that MDRepairs is not liable for shipping damage or loss.
• MDRepairs will retain a copy of my recovered data for two weeks post-service, after which all copies will be permanently deleted.
• I release MDRepairs from liability for drive failure, data loss, theft, or additional damage during recovery.
• If recovery is successful, I will receive the data on a USB flash drive or hard drive.
• I am responsible for backing up the recovered data upon receipt.
• I will review my recovered data within 7 days of receipt and notify MDRepairs of any issues. After 7 days, MDRepairs is not responsible for missing or inaccessible files.

Shipping Policy

• Provide complete return shipping instructions on your mail-in form.
• MDRepairs is not liable for transit damage if no insurance is requested.
• Devices sent in generic packaging will be returned in similar packaging at the customer’s risk.
• If you provide your own shipping label, you must include insurance. MDRepairs cannot insure third-party labels.
• Orders must be equal to or exceed the shipping cost. Orders under this threshold may be canceled.

Consent to Service

• Recovery efforts may result in partial or total data loss.
• No guarantees are made regarding the success of data recovery.
• MDRepairs is not liable for direct or indirect damages, including loss of data, income, or equipment condition.
• Even successful recoveries may yield incomplete or corrupted files due to the nature of the damage.

Confidentiality

All customer data and devices are treated as confidential. MDRepairs will handle your information with the same care and privacy we apply to our own internal data and systems.

Manufacturer Warranty Notice

Manufacturer warranties may be voided by third-party diagnostics or repair. MDRepairs assumes no responsibility if your warranty is invalidated as a result of our service.

Evaluation Authorization

By selecting “Yes” on the mail-in form, you authorize MDRepairs to begin evaluation and agree to any applicable diagnostic fees as outlined in your work order.

Repair Risks

• Electronic repairs carry inherent risks. Devices may become irreparable or suffer further damage.
• Liquid-damaged devices may have hidden corrosion that causes failure during or after repair.
• Glued screens (e.g., iPads) may crack during removal despite careful handling.
• Touch ID/Face ID may fail during repair, particularly on Apple devices.
• Devices with aging or defective GPUs (e.g., 2011 MacBooks, certain HP/Dell models) are prone to failure.

Estimates

Estimates are based on initial inspection and may change if new issues arise during service. You will be contacted for approval before any work beyond the original scope proceeds. It is your responsibility to request an estimate in advance. If you send in your device without requesting an estimate, we assume permission to proceed within our standard pricing structure.

Pickup Policy & Storage

• Devices must be picked up within 60 days of service completion.
• After 60 days without customer contact, devices may be recycled or sold to recoup service costs.
• Storage extensions can be requested. A $40/month storage fee applies after the 60-day period.

Limited Warranty

We offer a 90-day warranty on all repairs. This covers:

• Repeat issues identical to those diagnosed in the original service.
• Replacement parts used during repair.

This warranty does not cover unrelated issues or new problems that arise after service completion.