How To Transfer Recovered Data To A New Phone

iPhones (Windows):

Step 1: 

Insert the USB stick you received into your computer. Next, transfer the “iTunes Backup” file to the appropriate location on your PC.

The USB stick we sent to you
iTunes backup location on your PC

Default iTunes Backup Folder Location

C:\Users\[USERNAME]\AppData\Roaming\Apple Computer\MobileSync\Backup

Steps to Access the Backup Location

  1. Open the search bar on your PC and type %appdata%.
  2. Click on the folder that appears in the search results. This will open the AppData > Roaming directory.
  3. Navigate through the following folders:
    • Open the Apple Computer folder.
    • Open the MobileSync folder.
    • Open the Backup folder.
  4. Once the Backup folder is open, drag and drop your iTunes backup folder into it.

New iTunes Backup Location (Microsoft Store Version)

If you’re using the Microsoft Store version of iTunes, the backup folder is located here:
C:\Users\[USERNAME]\Apple\MobileSync\Backup

What if the Backup Folder Doesn’t Exist?

If the Backup folder is missing when you open the MobileSync folder, it means no iTunes backup has been created on your computer yet. To fix this:

  1. Connect any iPhone to the computer.
  2. Start a backup process in iTunes (you don’t need to complete the entire backup).
  3. This will automatically create the Backup folder.

Once the folder is created, you can drop your iTunes backup into it.

Step 2: Open iTunes

  1. Launch iTunes.
  2. Click on the small phone icon at the top left of the iTunes window.

Step 3: Restore the Backup

  1. Click Restore Backup and select the backup you added to the iTunes backup file path.
  2. If you have multiple backups, identify the correct one by checking the date the backup was created.

iPhones (MAC):

Step 1: Insert the USB Stick and Locate the Backup File

  1. Insert the USB stick you received into your Mac.
  2. Open Finder and locate the USB drive.
  3. Find the “iTunes Backup” folder on the USB stick.

Step 2: Move the iTunes Backup to Your Mac

  1. Copy the “iTunes Backup” folder from the USB stick.
  2. Paste it into the appropriate location on your Mac:
    • Default iTunes Backup Location:
      /Users/[USERNAME]/Library/Application Support/MobileSync/Backup

Step 3: Ensure the Backup Folder is Correctly Placed

  1. If the Backup folder does not exist in the above location:
    • Connect any iPhone to your Mac and start a backup using Finder or iTunes (depending on your macOS version).
    • This will automatically create the Backup folder.
  2. Once the folder is created, paste your “iTunes Backup” folder into it.

Step 4: Connect Your New iPhone to the Mac

  1. Use a USB cable to connect your new iPhone to your Mac.
  2. Open Finder (or iTunes if you’re using macOS Mojave or earlier).

Step 5: Select the Device in Finder or iTunes

  1. In Finder, select your iPhone from the Locations section in the sidebar.
  2. If you’re using iTunes, click the small iPhone icon in the top left corner.
  3. Confirm that your new iPhone is recognized.

Step 6: Restore the Backup

  1. Click the Restore Backup button.
  2. From the list of backups, select the one you added to the Backup folder.
  3. Confirm the backup by checking the date and time it was created.
  4. Click Restore and wait for the process to complete.

Step 7: Set Up Your New iPhone

  1. Once the restoration is complete, your iPhone will restart.
  2. Follow the on-screen instructions to complete the setup.

Androids:

Step 1: Insert the USB Stick and Locate the Backup File

  1. Insert the USB stick you received into your computer.
  2. Open File Explorer (Windows) or Finder (Mac) and locate the USB drive.
  3. Find the “SmartSwitch Backup” folder on the USB stick.

Step 2: Move the Backup to Your Computer

  1. Copy the “SmartSwitch Backup” folder from the USB stick.
  2. Paste it into an easily accessible location on your computer, such as the desktop.

Step 3: Install Smart Switch on Your Computer

  1. Download and install the Smart Switch app:
  2. Open the Smart Switch app once it’s installed.

Step 4: Connect Your New Android Phone to the Computer

  1. Use a USB cable to connect your new Android phone to your computer.
  2. Ensure the phone is unlocked and that File Transfer mode is selected if prompted.

Step 5: Transfer the Backup to Your New Phone

  1. In the Smart Switch app, select the Restore option.
  2. Click Select a different backup and navigate to the “SmartSwitch Backup” folder you moved to your computer.
  3. Choose the backup file you want to restore.
  4. Follow the on-screen instructions to begin the restoration process.

Step 6: Complete the Setup on Your New Phone

  1. Once the restoration is complete, your phone will restart.
  2. Check your new phone to ensure all the data has been transferred successfully.
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