Your Recovered Data
iPhones
When an iPhone fails, the only way to recover your data is to get the phone to power on again, enter the passcode, and create a manual backup. The data is encrypted by the original CPU, so it cannot be recovered directly from the storage.
Once we get the phone to power on, we will create an iTunes backup. This backup can be used to restore another iPhone. Please note that restoring the backup will erase everything on the new phone, replacing it with an exact copy of the old phone’s data.
How to transfer data from an iTunes Backup to a new iPhone
Afterward, we will scan the raw iTunes backup file using specialized software, which will organize the data into easily accessible folders. We will provide you with both the raw iTunes backup and the formatted data in file format.
Androids
When an Android-based phone released with Android 7.0 or later fails, the only way to recover your data is to get the phone to power on again, enter the passcode, and create a manual backup. The data is encrypted by the original CPU, so it cannot be recovered directly from the storage.
Once the phone powers on, we will create a Smart Switch backup. This backup can be used to transfer the data to a new Android-based device. During the transfer, the old data will merge with the existing data on the new phone; nothing on the new phone will be deleted.
How to transfer data from a Smart Switch backup to a new phone
Pictures and videos will be located in the “DCIM” folder within the Smart Switch backup. If you only want the pictures and videos, please let us know.
Photos file path: Photo > DCIM > Camera
Videos file path: Videos > DCIM > Camera
If you would like us to forensically parse the data into categories such as SMS, voicemails, notes, pictures, videos, etc., we can do so. The data will be organized and provided in PDF format.
Hard Drives
When we recover data from a hard drive, we will transfer the files to a new external hard drive or flash drive.
If there is a folder labeled “!Problem” on the new drive, it will contain any files that were recovered with bad blocks. These files may be completely corrupted or may only have a few bad blocks and still open correctly.
