Terms and Conditions

Diagnostics

For any packages received after 2/1/2024, we will be charging a $100 diagnostic fee for cell phone data recoveries. The diagnostic fee is for our labor to diagnose your cell phone’s motherboard, give you an idea of the chances of success, and provide an estimate. Most of the time we can pinpoint the exact issue with your phone through our initial diagnosis, and provide a technical breakdown. The diagnostic charge will be applied towards the final cost and is non-refundable. All other devices will remain a free diagnostic, such as hard drives, SSD, Flash Drives, MacBooks, etc.

Rush Service

If you opt into this on the mail-in form we will skip your ticket ahead of the line and work on your device right away. Your device will be worked on within 1 – 3 days. Please check the box on the mail-in form and add “rush” to your ticket title. Standard wait time is 4 – 5 weeks.

Engagement 

By entering into this agreement, the Customer contracts MDrepairs to examine, assess, and detect any defects in their equipment/data/media, and to render any additional services as requested by the Customer, which are outlined in the attached work order that constitutes a portion of this agreement. The Customer warrants that it legally owns the hardware that MDrepairs is to inspect, and that all equipment/data/media are either owned by the Customer or licensed to them.

Hard Drives

Shipping Policy

When submitting your mail-in form, please provide detailed shipping instructions for us to follow. It is important to note that if insurance is not requested, the customer assumes full responsibility for any shipping damages incurred during transit. Additionally, devices not shipped in their original packaging are more susceptible to damage, and if sent to us in a generic box, we will return it in a generic box at the customer’s own risk. If a customer is providing their own shipping label, they must include insurance coverage as we are unable to provide insurance for pre-purchased labels.

It is required that the total order amount be equal to or greater than the shipping cost. Orders with an amount less than the shipping cost may be cancelled, and the customer will be promptly notified of the cancellation.

Consent 

The Customer authorizes MDrepairs to take all necessary actions to repair the equipment/data/media. The Customer acknowledges that any procedure undertaken by MDrepairs is a final effort to retrieve data from the equipment, and that such procedures may result in partial or complete loss of the data stored in the equipment. MDrepairs makes no representation or warranty that its attempts to recover the data will be successful. MDrepairs shall not be responsible for any claims relating to the operation of the equipment/data/media or the state or presence of data storage media provided before, during, or after the performance of any service or procedure. The Customer releases MDrepairs from any liability, including the loss of customer-provided backup media, for any data loss that may occur during or as a result of this procedure. Additionally, MDrepairs shall not be held liable for any direct or indirect damages, including loss of data, loss of revenue, incidental, or consequential, before, during, or after service. The Customer also releases MDrepairs from any responsibility for any theft, damage, or destruction of the equipment/data/media. The Customer understands that, even if the equipment/data/media is successfully recovered, it is possible that specific files may be inaccessible due to the type of damage initially sustained by the equipment/data/media. 

Confidentiality

MDrepairs agrees to uphold the confidentiality of the Customer’s information and to handle such data with the same level of care as it treats its own data. All customer data, information, and equipment furnished to or retrieved by MDrepairs will be regarded as confidential and proprietary to the Customer.

Manufacturer Warranty May Be Void 

MDrepairs will not be held responsible to the Customer if the manufacturer’s warranty becomes void as a result of any action taken by MDrepairs concerning the equipment/data/media.

Authorize Evaluation Process and Diagnosis Fee

By selecting “Yes,” you authorize MDrepairs to commence an evaluation promptly and charge an evaluation fee based on the chosen service level outlined in the attached work order, thereby agreeing to the terms and conditions set forth in this agreement.

Repair Risks

Electronic repairs are inherently unpredictable, and there is a possibility that your device may be beyond repair or may become permanently damaged during the repair process, rendering it useless. The deterioration of circuit board components over time can cause them to fail without warning, particularly on liquid-damaged devices where components may short-circuit, oxidize, corrode, and rust over time.

Repairs on devices with glued-on screens, such as iPads, require prying the screen to access internal components, which can result in the delicate screen cracking or breaking. While our team is highly experienced and takes precautions to minimize the risk of screen breakage, it is still possible for the glass to break, and there are inherent risks involved.

During the repair process, there is a possibility that Touch ID/Face ID on Apple devices may fail and become unusable. While this is not a common occurrence, it can happen depending on the condition of the device.

Integrated GPUs on laptops and all-in-one computers can fail without warning, particularly on older devices like 2011 MacBooks/iMacs, as well as HP, Dell, Toshiba, and other devices with known GPU problems, regardless of year, make, and model.

Estimates

Although we strive to provide a comprehensive estimate, please note that it may not be final or all-inclusive. Certain device issues may not be identifiable until after work has commenced. In such cases, our estimates may evolve or change during the course of servicing your device. We will promptly inform you if our technicians need to update the estimate, and no work will proceed until you approve any changes. The initial estimate will remain valid within the scope of the services it was originally attached to. However, we may advise you if the original service is no longer necessary or unlikely to resolve the issue. It is the customer’s responsibility to request an estimate or quote. Upon receipt of the device, we assume that the customer wishes us to proceed with the repair attempt and has already sought out an estimate or quote. If an estimate or quote is required, it is the customer’s responsibility to request one in advance.

Pickup time limit and storage

Due to our limited storage capacity, MDrepairs will retain devices for up to 60 days following notification of completion. If we do not hear from you within the 60-day period, your device will be deemed abandoned, and MDrepairs reserves the right to recover service and part costs by selling the device or recycling it if it is non-functional. We cannot guarantee that your equipment will not be discarded after the initial 60-day period; therefore, it is imperative that you collect your equipment promptly or arrange for storage with MDrepairs. In the event that you make arrangements to collect your equipment after 60 days, a monthly storage fee of $40 will apply.

Limited Shop Warranty

We offer a 90 day warranty on all repairs. If for any reason an issue from the original work order recurs within 90 days, we will perform the service again at no extra charge. All parts used to service your device are also guaranteed for 90 days from the date of the service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

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