Mail-In Instructions:
Data
Recovery
Services
Easily send your storage device to us for professional data recovery using our secure mail-in service.
Complete our online form, carefully package your storage media or device, and ship it to our Middletown, NJ location. We’ll keep you informed throughout the recovery process and securely return your recovered data once the work is complete.
Start Your Data Recovery the Right Way
Get a Quote
Pricing, recovery options, and expert guidance
- Understand your data recovery options
- Get an estimated price range and turnaround time
- Ask questions before sending your device
- Receive a free prepaid shipping label if you decide to move forward
Mail-In Your Device
Start the recovery process after pricing approval
- Confirm your approved recovery request
- Receive a case number for your recovery
- Officially authorize intake and recovery work
- Device is logged and assigned to a technician upon arrival
Live Far Away? Here’s How Our Mail-In Service Works
For a quote or more information, please use the Get A Quote form.
If you’re ready to mail in your device, complete the Mail-In Form and include your name, ticket number, and return address inside the box. Ship your device to the address below. After submitting the form, you’ll receive a ticket number via text or email.
We’ll send you a diagnostic and estimate before starting the recovery. No payment is required upfront—you’ll receive an invoice by email to pay via card or PayPal once the service is complete.
- Please save your tracking number and, if possible, reply to our email/text with the tracking details (a photo is fine).
- If you don’t receive a ticket number after submitting the Mail-In Form, check your spam folder. If it’s not there, call 732-933-7717 or email us.
- Return shipping is free if you proceed with the recovery. If the recovery is not approved, the device is unfixable, or you are outside the USA, return shipping will be charged.
- Submitting the form automatically creates a ticket. Once you receive your ticket number, you can mail in your device. We’ll notify you by email/text when your package is received.
- If you were given an estimate beforehand, please include the price in the form.
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RESULT
The information below applies to mobile devices
We must know your device’s passcode to recover your data, and we cannot bypass your iCloud-locked iPhone.
If you have an iPhone 7 Plus and below we can bypass your passcode, please get in touch with us for pricing. If your iPhone is disabled we can only extract your data if it is on iOS 12 and below. If you have an old Android phone we can most likely bypass your code, but please ask us first before mailing it in. Lastly, If you have an Android phone with a Mediatek CPU, we can bypass your code.
If you have a Newer iPhone / Newer Android, and need to bypass the lock screen code, we can refer you to someone who does forensic data recovery but be prepared to spend $3750 to bypass the lock screen to recover your data.
Liquid-damaged devices are only worth recovering data from as other issues may arise from corrosion in the future.
When your data is recovered, your original device remains intact and is never wiped. For mobile devices, we create a secure iTunes or Android backup and extract your data into an easy-to-read file structure, providing both the original backup and the extracted files. For hard drives, SSDs, and other storage devices, recovered data is transferred to an external hard drive or flash drive and mailed back with your device. When file size allows, or for international customers, we can also provide secure download links for digital delivery. The delivery method is chosen based on data size, device type, and customer location to ensure the safest and most convenient transfer possible.
When and how do I pay?
After the service is complete we will text and email you a link to pay by card or PayPal. We will email you a picture as proof that the recovery was successful before payment. We accept credit card, paypal, cash app, ACH, and Apple Pay.
Financing Options:
- Affirm — split payments up to 12 months
- Afterpay — 4 split payments
How long does the data recovery take?
It will take approximately 4-5 weeks for your device to reach the top of our queue and for us to begin the diagnostic process.
Data Recovery Diagnostics
We charge a $100 diagnostic fee for all devices, including hard drives, flash drives, SD cards, SSDs, and cell phones. This fee covers the time and expertise required to perform a detailed evaluation of your device, including disassembly (when necessary), board-level inspection, and assessment of recovery potential. If you choose to proceed with the recovery, the diagnostic fee will be applied toward the final cost. Please note that if a hard drive has been previously opened, the $100 diagnostic fee becomes a non-refundable deposit due to the additional work required to assess prior handling.
How Will I Receive My Data?
Data Recovery Prices:
By selecting one of our Rush Service options on the mail-in form, your device will be prioritized ahead of the standard queue for immediate attention. Choose Priority Rush ($250) for service within 5–7 days, Urgent Rush ($500) for service within 1–2 days, or Emergency Same-Day ($1,000) for same-day processing. To opt in, please check the appropriate box on the mail-in form.
Choose Your Device
Estimated Costs
The costs shown below are estimates only and may vary based on the specific case.
Pricing Table
Rush options: Priority Rush (+$250), Urgent Rush (+$500), Emergency Same-Day (+$1,000). Advanced platter work includes a $350 inspection deposit.
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