Terms and Conditions

Diagnostics

We provide free diagnostics and estimates for hard drives, flash drives, SD cards, and SSDs. For phones, tablets, and laptops, a $100 diagnostic fee applies. This covers disassembly, motherboard analysis, and a detailed recovery assessment. If you proceed with recovery, the fee will be credited toward the final cost.

Rush Service

For expedited service, select the “Rush” option on the mail-in form and include “RUSH” in your ticket title. Rush jobs are processed within 2–5 business days. Standard processing time is 4–5 weeks.

Customer Authorization & Engagement

By sending your device, you authorize MDRepairs to inspect, evaluate, and attempt data recovery or repair services as requested. You affirm that:

• You are the rightful owner or have legal authorization for the equipment/data/media.

• You grant MDRepairs permission to access, diagnose, and repair the submitted device.

• You understand this engagement constitutes a binding agreement under the attached work order.

Hard Drive Data Recovery Acknowledgment

1. I authorize MDRepairs to attempt data recovery on my malfunctioning hard drive.

2. I confirm the submitted drive contains the data I am requesting to recover.

3. I understand that the drive may need temporary repair to extract data.

4. I consent to my recovered data being copied to new media; the original drive may be left inoperative.

5. I accept responsibility for shipping both to and from MDRepairs and understand that MDRepairs is not liable for shipping damage or loss.

6. MDRepairs will retain a copy of my recovered data for two weeks post-service, after which all copies will be permanently deleted.

7. I release MDRepairs from liability for drive failure, data loss, theft, or additional damage during recovery.

8. If recovery is successful, I will receive the data on a USB flash drive or hard drive.

9. I am responsible for backing up the recovered data upon receipt.

10. I will review my recovered data within 7 days of receipt and notify MDRepairs of any issues. After 7 days, MDRepairs is not responsible for missing or inaccessible files.

Shipping Policy

• Provide complete return shipping instructions on your mail-in form.

• MDRepairs is not liable for transit damage if no insurance is requested.

• Devices sent in generic packaging will be returned in similar packaging at the customer’s risk.

• If you provide your own shipping label, you must include insurance. MDRepairs cannot insure third-party labels.

• Orders must be equal to or exceed the shipping cost. Orders under this threshold may be canceled.

Consent to Service

You authorize MDRepairs to proceed with the service and understand:

• Recovery efforts may result in partial or total data loss.

• No guarantees are made regarding the success of data recovery.

• MDRepairs is not liable for direct or indirect damages, including loss of data, income, or equipment condition.

• Even successful recoveries may yield incomplete or corrupted files due to the nature of the damage.

Confidentiality

All customer data and devices are treated as confidential. MDRepairs will handle your information with the same care and privacy we apply to our own internal data and systems.

Manufacturer Warranty Notice

Manufacturer warranties may be voided by third-party diagnostics or repair. MDRepairs assumes no responsibility if your warranty is invalidated as a result of our service.

Evaluation Authorization

By selecting “Yes” on the mail-in form, you authorize MDRepairs to begin evaluation and agree to any applicable diagnostic fees as outlined in your work order.

Repair Risks

You acknowledge that:

• Electronic repairs carry inherent risks. Devices may become irreparable or suffer further damage.

• Liquid-damaged devices may have hidden corrosion that causes failure during or after repair.

• Glued screens (e.g., iPads) may crack during removal despite careful handling.

• Touch ID/Face ID may fail during repair, particularly on Apple devices.

• Devices with aging or defective GPUs (e.g., 2011 MacBooks, certain HP/Dell models) are prone to failure.

Estimates

Estimates are based on initial inspection and may change if new issues arise during service. You will be contacted for approval before any work beyond the original scope proceeds.

• It is your responsibility to request an estimate in advance.

• If you send in your device without requesting an estimate, we assume permission to proceed within our standard pricing structure.

Pickup Policy & Storage

• Devices must be picked up within 60 days of service completion.

• After 60 days without customer contact, devices may be recycled or sold to recoup service costs.

• Storage extensions can be requested. A $40/month storage fee applies after the 60-day period.

Limited Warranty

We offer a 90-day warranty on all repairs. This covers:

• Repeat issues identical to those diagnosed in the original service.

• Replacement parts used during repair.

This warranty does not cover unrelated issues or new problems that arise after service completion.

SMS Messaging Terms

1. SMS updates are only sent if you opt-in via the mail-in or intake form.

2. To unsubscribe, text “STOP” at any time. A confirmation message will be sent.

3. For support, text “HELP” or contact us at info@mdrepairs.com.

4. Carriers are not liable for delayed or undelivered messages.

5. Message and data rates may apply.

6. For privacy information, visit: mdrepairs.com/privacy.

7. In-store customers must sign a separate consent form for SMS communications.